Privacy Policy - Medi in India

Last updated: November 22, 2025

This Privacy Policy describes how Medi in India ("we", "us", or "our") collects, uses, and shares your personal information when you use our medical tourism services.

Information We Collect

We collect information necessary to provide our medical tourism services:

Personal identification information (name, email address, phone number, address)
Health and medical history information
Travel and insurance details
Payment information for our services
Communication records with our team

How We Use Your Information

We use your information to:

Facilitate your medical treatment arrangements
Communicate with healthcare providers on your behalf
Arrange travel, accommodation, and other related services
Provide ongoing support during your medical journey
Comply with legal obligations and regulations

Information Sharing and Disclosure

We may share your information:

With healthcare providers and hospitals for your treatment
With travel and accommodation partners for your arrangements
With insurance companies for claims processing
To comply with law enforcement or regulatory authorities [[13]]
To process data on behalf of our services [[13]]

Important: We are dedicated to ensuring that our clients' personal and health-related data are handled with utmost care, transparency, and in compliance with applicable laws [[16]].

Data Security and Protection

We implement appropriate security measures to protect your information:

Encryption for data transmission
Secure servers and databases
Access controls limiting who can view your data
Regular security audits and updates
Staff training on privacy and data protection

We follow data minimization principles to ensure we only collect what is necessary [[14]]. Only essential personnel within our program have access to your information, and all patient data is exchanged through encrypted channels [[20]].

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Object to processing of your information
Request restriction of processing
Data portability (in certain circumstances)

International Data Transfers

When providing medical tourism services, we may need to transfer your health information across international borders. We ensure that such transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.

Medical Tourism Context: In medical tourism scenarios, special attention is paid to developing clear policies for handling patient information and secure methods for transferring records [[11]].

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain information for:

The duration of your medical journey plus 7 years for medical records
As required by applicable laws and regulations
Until you request deletion (subject to legal obligations)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@mediinindia.com

Phone: +91 98765 43210

Address: Mumbai, India